You can cancel any booking free of charge up to 2 hours before the scheduled pickup time.
| Time before pickup | Cancellation charge |
|---|---|
| More than 2 hours | Free |
| 30 minutes – 2 hours | 25% of estimated fare |
| Less than 30 minutes / after driver dispatch | 50% of estimated fare |
| No-show | Full estimated fare |
Call or WhatsApp our support team with your booking reference ID, or ask the driver directly if already assigned.
Rescheduling to a later time or date is free if requested more than 2 hours before the original pickup time, subject to driver availability.
In rare cases (driver unavailability, vehicle issues), we may need to cancel a confirmed booking. In such cases, any advance paid is fully refunded per our Refund Policy, and we'll help arrange an alternative where possible.