If you've paid an advance amount to confirm a booking, it is fully refundable if Hello Book Cab is unable to fulfil the trip for any reason.
| Situation | Refund |
|---|---|
| Trip cancelled by Hello Book Cab | 100% of advance refunded |
| Cancelled by customer, more than 2 hrs before pickup | 100% of advance refunded |
| Cancelled by customer, within 2 hrs of pickup | Partial refund — see Cancellation Policy |
| No-show at pickup location | Non-refundable |
Approved refunds are processed to the original payment method within 5–7 business days.
If your trip experience did not match what was booked (e.g. wrong vehicle category), report it within 24 hours via phone or WhatsApp for review and possible partial refund.
Contact our support team at or with your booking reference ID.